On December 18th, Mr. Xu, who lives in Changzhou City, Jiangsu Province, spent more than 500 yuan to buy 4 LED lamps from Shangyu. I never thought that one of the 200-odd LED lights would not light up, and ran a "marathon" in negotiations with the manufacturers. Fortunately, the staff of the Economic Development and Development Bureau of the Shangyu District Market Supervision Bureau intervened, and he only retired the problem LED lights. "To tell the truth, the LED lights produced by Shangyu are very famous and the quality is good, but the e-commerce is too backward, and the round-trip shipment is very chaotic, which has caused me a crisis of trust." Yesterday, Mr. Xu said in a telephone interview. .
On September 30th, Mr. Xu, a consumer who lives in Changzhou City, Jiangsu Province, spent more than 500 yuan on the market because of the LED lights produced by Shangyu, Jiangsu Province. He bought 4 LED lamps produced by a well-known lighting appliance company.
Soon, Mr. Xu received the LED lights and immediately installed the electrician in the newly renovated new house. However, what Mr. Xu is embarrassing is that the LED lights of more than 1,200 yuan will not light up. "At the time, I realized that it was possible to pass the transportation, and this lamp had a problem." Mr. Xu told reporters.
Since then, Mr. Xu has negotiated with the merchants, and the merchant asked Mr. Xu to return the problem lights and then ship them. I spent 25 yuan on shipping. On October 8th, Mr. Xu returned the question LED lights to the captain.
Therefore, Mr. Xu and the merchants began to run a "marathon." "The other side repeatedly relapsed several times, but once received the lampshade of the other party for no reason, their e-commerce is too chaotic." Mr. Xu told reporters.
What makes Mr. Xu more angry is that he has received one LED light from the Shangyu merchants, but carefully check that the light should be a repair light. "At that time, I took a photo and sent it to the merchant." Mr. Xu said.
The reply from the merchant is that it was not intentional, but the warehouse was shipped incorrectly. “The merchant’s staff also specifically apologized to me.†Mr. Xu recalled.
After the "marathon" type of exchange of LED lights, Mr. Xu began to create a crisis of confidence in the Shangyu company. He asked the merchant for a return but was rejected.
One day not long ago, he went to the Economic Development and Development Bureau of the Economic and Trade Bureau of the Eastern District for help, and asked to retire the lamp that would not be lit up.
“After receiving complaints from consumers in Jiangsu Province, we immediately designated relevant personnel to conduct an investigation and learned that the situation reflected by consumers is basically true.†Yesterday, the relevant person in charge of the Economic Development Branch of the Shangyu District Market Supervision Bureau said that since the quality problem Initiating a consumer request for a return, the merchant should be unconditionally supported.
Since then, Mr. Xu has retired this LED light. “I am very grateful to the market supervision department of Shangyu for the fairness of our foreign consumers.†Yesterday, Mr. Xu told reporters on the phone.
"This consumer complaint has been drawn to a full stop, but the lesson left to the Shangyu company is very profound!" Yesterday, the relevant person in charge of the Economic Development Branch of the Shangyu District Market Supervision Bureau said that the details are very important, in the face of consumer complaints, enterprises It should be dealt with carefully and carefully. Otherwise, consumers will lose the crisis of trust in corporate brands, and ultimately the enterprise itself.
On September 30th, Mr. Xu, a consumer who lives in Changzhou City, Jiangsu Province, spent more than 500 yuan on the market because of the LED lights produced by Shangyu, Jiangsu Province. He bought 4 LED lamps produced by a well-known lighting appliance company.
Soon, Mr. Xu received the LED lights and immediately installed the electrician in the newly renovated new house. However, what Mr. Xu is embarrassing is that the LED lights of more than 1,200 yuan will not light up. "At the time, I realized that it was possible to pass the transportation, and this lamp had a problem." Mr. Xu told reporters.
Since then, Mr. Xu has negotiated with the merchants, and the merchant asked Mr. Xu to return the problem lights and then ship them. I spent 25 yuan on shipping. On October 8th, Mr. Xu returned the question LED lights to the captain.
Therefore, Mr. Xu and the merchants began to run a "marathon." "The other side repeatedly relapsed several times, but once received the lampshade of the other party for no reason, their e-commerce is too chaotic." Mr. Xu told reporters.
What makes Mr. Xu more angry is that he has received one LED light from the Shangyu merchants, but carefully check that the light should be a repair light. "At that time, I took a photo and sent it to the merchant." Mr. Xu said.
The reply from the merchant is that it was not intentional, but the warehouse was shipped incorrectly. “The merchant’s staff also specifically apologized to me.†Mr. Xu recalled.
After the "marathon" type of exchange of LED lights, Mr. Xu began to create a crisis of confidence in the Shangyu company. He asked the merchant for a return but was rejected.
One day not long ago, he went to the Economic Development and Development Bureau of the Economic and Trade Bureau of the Eastern District for help, and asked to retire the lamp that would not be lit up.
“After receiving complaints from consumers in Jiangsu Province, we immediately designated relevant personnel to conduct an investigation and learned that the situation reflected by consumers is basically true.†Yesterday, the relevant person in charge of the Economic Development Branch of the Shangyu District Market Supervision Bureau said that since the quality problem Initiating a consumer request for a return, the merchant should be unconditionally supported.
Since then, Mr. Xu has retired this LED light. “I am very grateful to the market supervision department of Shangyu for the fairness of our foreign consumers.†Yesterday, Mr. Xu told reporters on the phone.
"This consumer complaint has been drawn to a full stop, but the lesson left to the Shangyu company is very profound!" Yesterday, the relevant person in charge of the Economic Development Branch of the Shangyu District Market Supervision Bureau said that the details are very important, in the face of consumer complaints, enterprises It should be dealt with carefully and carefully. Otherwise, consumers will lose the crisis of trust in corporate brands, and ultimately the enterprise itself.
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