OFweek smart home network news: With the impact of the Internet on the traditional TV market, almost all TV manufacturers are now publicizing the introduction of smart TV, but the Guangzhou Daily reporter found that the so-called smart TV is only able to watch TV Content or on-demand TV dramas, but in the actual use of the process, there have been frequent crashes in smart TVs, complex operations, and application of the dilemma.
"Smart TVs don't allow installation of third-party software. Manufacturers' after-sales personnel are at a loss when faced with the ever-present TV failure. They even advise users to pull out the power after each TV is used. This is also called a smart TV. “Miss Liu was very depressed by the smart TV at home recently. She told reporters that this one-day famous brand television was bought by her at a large-scale electric chain shopping mall in Guangzhou last year. It took less than a year, but now she has done a lot of trouble.
After-sales service: Third-party software does not match
“The first half of the year was still quite normal. In the past two months, the television set had frequent problems, including sounding catenaries, and there were no images and so on. Looking for factory maintenance, we actually pushed all responsibility to third-party software. I Really do not understand!" Miss Liu said.
Miss Liu for the first time and after-sales contact maintenance, after-sales said that the official system upgrades and third-party software does not match the upgrade, so Miss Liu to restore the factory settings, re-upgrade the system. Did not expect to restore the factory settings not to a month, the TV again appeared the same problem. So Miss Liu once again contacted the manufacturer after the sale, and the manufacturer sent someone to come to the door for maintenance.
"Up to now, I have come to the door twice. No matter what kind of problem it is, I say that it was because I installed a third-party software. I would say that there was a conflict between individual software and the system. I would say that it was installed too. Multi-software, one will also say that the process of software use caused too much cache, in one word: all the third-party software is wrong!"
User: Buying a monitor at a high price
According to Miss Liu, the means of after-sales processing also come and go is to restore the factory settings, delete the software, and even suggest that she should pull the power after each TV. "What are these methods? Doesn't this mean that every time I watch a TV, I have to restart it like a computer?" "At the end of the day, after the sale, I actually suggested deleting all the software and even the set-top box!" Ms. Liu later found out in her inquiry that, once the set-top box was installed, the TV actually became a monitor and it no longer had the function of a smart TV. "I spend so much money on a smart TV. In the end, I can only use it as a display. Then why should I buy a smart TV?" Miss Liu said with emotion: "Smart TVs don't allow software installation. where is it?"
What is a smart TV
It is understood that the so-called smart TV is a fully-open platform equipped with an operating system, allowing users to install and uninstall various types of application software while enjoying normal TV content, and continues to expand and upgrade the functionality of new TV products. . Smart TVs can continue to give users a rich and personalized experience that is different from using a cable digital TV receiver (set-top box).
Problem 1 is severely homogenized
The reporters found that the current popular smart TVs in the market are very functionally homogenous. They only allow the TVs to access the Internet. The manufacturers do not have their own special features. At the same time, in the area of ​​on-demand content, smart TVs. The homogenization phenomenon also exists in the machine market.
"If we say that there are still policy restrictions on the application of Internet TV, many programs cannot be seen. I can understand this, but this does not mean that even software cannot be installed. Since the manufacturers have to produce such a TV, at least Technically ensure the normal use of the software installation function."
Consumers have reported that when they purchased smart TVs at shopping malls, they were not told that there were restrictions on installing software. "When you first bought it at a mall, the salesman claimed that he could use it as a computer. Now he can't even install several software." Miss Liu believes that the business is more responsible in this matter.
Problem 2 is complicated to operate
"This smart TV is not as good as the original non-smart TV set. Now we have to look at a sports program. We have to find two remote controllers and press many buttons. It's really troublesome." This is an older user who sent out to reporters. complain.
It is understood that at present, many smart TVs are turned on, and the screen is a variety of choices. Including TV content source selection, Internet content selection, as well as viewing history, and search, etc., are very rich and complex. For some older people, compared to the original operation of non-smart TVs, the simple operation of direct channel selection is very difficult. Nowadays, smart TVs cannot find the TV content they want to watch in a short time. To find a TV program, you need to Look for 3rd and 4th level menus. At the same time, current smart TVs require more complex input functions in order to search.
Problem 3 is less applied
At present, all TV manufacturers have set up their own boot interface, but there are very few smart TVs that can really meet the needs of users. For this reason, TV manufacturers began to try to open up channels for third-party software, that is, allow users to install third-party applications in their own TVs. But the reality is just like Miss Liu complained that after installing a third-party application, smart TVs began to fail.
At the same time, the hardware configuration of some TV manufacturers is not adapted to the software upgrade, which causes the TV screen to constantly jump out of the reminder of the user software upgrade; but the original hardware space of the TV is insufficient, and finally the television cannot be upgraded, and the upgrade reminder Then jump out once every ten minutes and the viewing experience is very poor.
Expert statement
Smart TVs have not achieved a qualitative leap
For the current status of smart TVs, senior industry expert Liang Zhenpeng said that after several years of development, more than 90% of TVs are now claimed to be smart TVs. But in fact it did not achieve a qualitative leap. At present, the smart features of many smart TVs can only be used to order TV dramas. Other smart applications, including large-screen games, smart e-commerce shopping, and online education, have not yet been truly realized.
At the same time, because of the content of licenses, TV manufacturers' homogenization of TV dramas on demand is very serious. Liang Zhenpeng said that in the future, if there is a breakthrough in the function of smart TVs, large-screen games, smart homes and so on are a big trend.
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